Price Free
Category Call Centre/Support Team Leader
Published date 24/11/2016
Views 307
Country United Kingdom


A fantastic opportunity has arisen in a continually expanding local company. If you would like to work in a fast paced environment with daily challenges this is the job for you!



As call centre manager your duties will include:



• Managing rota of forty staff, ensuring all shifts are covered appropriately

• Ensuring high standard of customer service is met

• New starts training and ongoing training

• Monthly Call evaluation

• Control room performance

• Appraisals

• Disciplinary /dismissals

• Interviewing new candidates

• Complaint resolution



The required skill set for this would be:



* Managing a challenging fast paced call centre environment, with previous people management skills

* Proven track record of achieving results

* Open, honest and inspiring Leader

* Ability to analyse statistics and manage information

* Ability to communicate at all levels

* Excellent writing/presentation skills

* Enthusiastic, self-motivated with excellent problem solving skills

* Customer focused

* Sense of humour

* Ability to work under pressure

* MS package literate



Competitive salary.



Please send your C.V into the email address provide.





Name: Stephen


     

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    Seller:


    Stephen

    Location: wakefield - United Kingdom


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